Shipping Terms

Dear valued customer,

Thank you for choosing Werena as your preferred online shopping destination. We would like to provide you with our shipping terms and conditions to ensure a smooth and hassle-free shopping experience.

Process Time

Orders are processed and shipped from our warehouse Monday through Friday, except on holidays. Orders placed on weekends or holidays will begin processing on the next business day. Please note that orders are processed and shipped within 1-3 business days. If any items in your order are out of stock or delayed for shipping, we will notify you via email. Please be advised that we do not accept refunds or returns until the parcel has been delivered to the recipient's address. If you refuse to accept the parcel, your request will be rejected.

Shipping

To ensure the best shopping and logistics experience for our customers in the United States, we recommend ordering from our Amazon store by clicking "view on Amazon". However, you must comply with Amazon's shipping policy. Please note that all products on this site are shipped from China and may take 7-12 business days to arrive. We kindly ask that you abide by the shipping policy of this site and refrain from requesting rushed orders that do not exceed the standard delivery time. Thank you for your understanding and cooperation. 

We offer standard shipping to most countries worldwide, and shipping costs are calculated based on the destination country and order total. Orders with a total of $69 or more are eligible for free standard shipping. Please refer to the following table for shipping costs:

Country

Order Total

Shipping Cost

US

$0-$68.99

$6.99

FR, DE, IT, ES

$0-$68.99

$8.98

UK, AU, IE, NL

$0-$68.99

$12.87

Other Countries

$0-$68.99

$14.89

Shipping Method: Standard

International Shipping Time: 7-12 Business days

Please note that shipping times may vary depending on the destination country and any customs delays. It is the customer's responsibility to pay for any customs fees or duties that may be incurred upon delivery, as Werena cannot provide advice or information about a country's tax and duty rates due to variations.

If you have any questions or concerns about shipping, please do not hesitate to contact us at info@werena.com.

Thank you for your trust in Werena.