1) Packages for US orders are usually shipped within the US and should arrive within 3-7 business days. In exceptional cases, orders will be shipped from China, which will be 7-14 business days.
2) The standard shipping time for other countries is 8-15 business days.
3) The ongoing effects of COVID-19 may cause your order to be delayed. While some things are out of our control, we strive to ensure that delivery times are as fast as possible.
1) The goods will be delivered without payment of duties and taxes.
2) Werena cannot provide any advice or information about a country's tax and duty rates as they may vary.
3) All duties, taxes and other charges must be paid by the customer in accordance with local customs policies.
Thank you for your understanding. Enjoy your shopping at Werena.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Covid-19 Shipping Delay Notice
The ongoing effects of COVID-19 may cause your order to be delayed. While some things are out of our control, we strive to ensure that delivery times are as fast as possible.