Orders are processed and shipped from our warehouse Monday through Friday, except on holidays. Orders placed on weekends or holidays will begin processing on the next business day. Please note that orders are processed and shipped within 1-3 business days. If any items in your order are out of stock or delayed for shipping, we will notify you via email. Please be advised that we do not accept refunds or returns until the parcel has been delivered to the recipient's address. If you refuse to accept the parcel, your request will be rejected.
Our products are shipped from China. If you are based in the US, you may also click 'View on Amazon' on the product page to purchase the product on Amazon. However, you must comply with Amazon's shipping policy.
We offer standard shipping to most countries worldwide, and shipping costs are calculated based on the destination country and order total. Orders with a total of $69 or more are eligible for free standard shipping. Please refer to the following table for shipping costs:
FR, DE, IT, ES
UK, AU, IE, NL
Shipping Method: Standard
International Shipping Time: 7-12 Business days
Please note that shipping times may vary depending on the destination country and any customs delays. It is the customer's responsibility to pay for any customs fees or duties that may be incurred upon delivery, as Werena cannot provide advice or information about a country's tax and duty rates due to variations.
If you have any questions or concerns about shipping, please do not hesitate to contact us at firstname.lastname@example.org.
Thank you for your trust in Werena.
1)You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
2) You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
3)If you need to return an item, simply contact us at email@example.com with your order number and order summary. Upon receipt of your email, we will assist you with your return as soon as possible.